Guest Service Team Member - YAYS Operations B.V.

Guest Service Team Member

  • Guest Services
  • Amsterdam, Netherlands

Guest Service Team Member

Job description

At YAYS, guest service team members are local experts who give their personal touch and extra local flavor, sharing facts, stories, and recommendations with guests who won’t settle for an impersonal hotel experience and want to tap into the local spirit. That’s why we call this team the ‘YAYS Insiders’. Sure, they are always ready to offer practical help, but local knowledge is where they make a difference in a guest’s experience. Could this be you?

This is what you’ll be doing:

  • Handling check-ins and check-outs
  • Handling payments
  • Handling communication
  • Handle the administrative part, using a great cloud-based hotel reservation system, with the support of a central guest service team
  • And most importantly, represent the YAYS lifestyle brand and help our guests make the most of their YAYS experience
  • No uniforms: casual-chic appearance, come as you are!

Job requirements

About you:

  • Are curious and passionate about hospitality and travel
  • You are native or fluent in English, other languages are a plus
  • Are proactive and able to show initiative
  • Quick to adapt and flexible to changes
  • Able to work independently, responsible, and organized
  • Share an enthusiasm about the city and area you will be working in


Awesome to have:

  • At least 4 days or more availability, preferably full-time
  • Willing to work on shifts (including weekends, public holidays, and evenings)
  • A friendly and open attitude
  • Genuine interest in the YAYS concept
  • Hospitality background is a plus, but not a must!


What’s in it for you

YAYS is fast growing, and you have the chance to become a part of this exciting journey. Your role offers a lot of great opportunities to grow with us. You are working in a diverse, inclusive, and international environment. We like to do fun things together and plan team activities, like our summer and Christmas parties. Next to that, as a team member at YAYS, you’ll enjoy:

  • 50% discount for stays within YAYS in Europe
  • 20% discount for stays at YAYS for friends and family
  • Working in a dynamic, motivated, and international team
  • Flat hierarchy and lots of freedom to make an impact


Who we are
YAYS Group is a leading serviced apartment operator in Europe which currently manages 16 distinct properties across Amsterdam, The Hague, Antwerp, and Paris. The Group’s award-winning lifestyle brand platform includes YAYS (fully serviced aparthotels) and by YAYS (self-serviced/ boutique apartments). YAYS Group connects travelers with the essence of Europe’s neighborhoods within hundreds of spacious and stylish apartments offering home comforts. With exciting projects in the pipeline, we have a strong ambition to grow in the fragmented, under-represented European serviced apartment market. Our mission is to provide each guest with a unique experience and to ensure they feel at home. We strive to achieve the same experience for our employees.

Our people make YAYS a great place to work. We love working together and learning from each other. We value an inclusive culture where everyone can be themselves at work. Looking for a nice place to work where you really feel at home?


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