Guest Service & Reservations Officer

  • Reservations
  • Amsterdam, Netherlands

Guest Service & Reservations Officer

Job description

We are looking for new team members to join our Guest Service team at our beautiful support office in the heart of Amsterdam! At YAYS we have adopted new technology to manage our properties, reservations and check-ins remotely. Do you have a warm personality with excellent communication skills? Do you genuinely enjoy helping people and have a solution-based attitude? Could this be you?

This is what you’ll be doing:

  • Represent the YAYS lifestyle brand and help our guests make the most of their YAYS experience.
  • Welcome our guests through multi-channel communication prior to arrival, guide them through the smart technology we use, ensuring a smooth check in process.
  • Receiving guest feedback and being pro-active in the moment when solutions are needed.
  • Coordinate with our Housekeeping, Technical department, and mobile team to facilitate requests and ensuring the best guest experience.
  • Offer a high level of guest service to ensure we get the best possible reviews back from our guests.
  • Be responsible for efficient payment collection and other administrative tasks.
  • Contribute positively to a warm and welcoming team environment.

Job requirements

About you:

  • A friendly and open attitude.
  • A result-oriented thinker that thinks in solutions.
  • Quick to adapt and flexible to changes.
  • Are open minded and team player.
  • Able to work independently and collaboratively.
  • Responsible and organized.

Awesome to have:

  • At least 4 days or more availability, preferably full time.
  • Willing to work on shifts (including weekends, public holidays and evenings).
  • Are fluent in English, other languages such as Dutch are a plus.
  • Hospitality background is a plus, but not a must!

What is in it for you

YAYS is fast growing, and you have the chance to become a part of this exciting journey. Your role offers a lot of great opportunities to grow with us. You are working in a diverse, inclusive, and international environment. We like to do fun things together and plan team activities, like our summer and Christmas parties. Next to that, as a team member at YAYS, you’ll enjoy:

  • 50% discount for stays within YAYS in Europe.
  • 20% discount for stays at YAYS for friends and family.
  • Ability to bring your own personality to the YAYS team and concept.
  • Room for reflection, personal development and growth.
  • Working in a dynamic, motivated, and international team.
  • Lots of freedom to make an impact.

Who we are
YAYS Group is a leading serviced apartment operator in Europe which currently manages 16 distinct properties across Amsterdam, The Hague, Antwerp, and Paris. The Group’s award-winning lifestyle brand platform includes YAYS (fully serviced aparthotels) and by YAYS (self-serviced/ boutique apartments). YAYS Group connects travellers with the essence of Europe’s neighbourhoods within hundreds of spacious and stylish apartments offering home comforts. With exciting projects in the pipeline, we have a strong ambition to grow in the fragmented, under-represented European serviced apartment market. Our mission is to provide each guest with a unique experience and to ensure they feel at home. We strive to achieve the same experience for our employees.

Our people make YAYS a great place to work. We love working together and learning from each other. We value an inclusive culture where everyone can be themselves at work. Looking for a nice place to work where you really feel at home?